Refund policy

Returns Policy (UK Only)

We offer a 30-day returns policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, items must:

  • Be unused, unworn, and in the same condition as received

  • Be returned in their original packaging

  • Include the receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

How to Start a Return

To request a return, please contact us at nikki@pacificmovement.co.uk within 30 days of receiving your order.

If your return is approved, we will email you a returns authorisation number within 48 hours, along with return instructions.

Returns must be sent to the following UK address:

The Old Coach House
Scarisbrick Park
Scarisbrick
L40 9RZ
United Kingdom

Returns sent without prior authorisation will not be accepted.

Customers are responsible for return postage costs. We strongly recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, or incorrect, contact us immediately at nikki@pacificmovement.co.uk so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised products

  • Personal care and beauty products, where hygiene seals have been broken

  • Sale or discounted items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. To receive a different item, please return your original purchase (subject to approval) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at nikki@pacificmovement.co.uk.

UK Consumer Rights

This policy does not affect your statutory rights under UK consumer law.